Services
Sign language and communication support for appointments, public offices and important conversations.
Kommunikationshelfer supports people when communication needs to be clear, calm and reliable. The service is intended for people who need sign language, plain communication or practical support in complex appointment situations.
Many appointments involve difficult information: medical advice, benefits, applications, contracts, deadlines, documents or personal decisions. Kommunikationshelfer helps make the conversation easier to follow, prepare questions and keep important information organised.
What the support includes
Support can be useful before, during and after an appointment. Before the appointment, the topic, documents and questions can be prepared. During the meeting, communication is supported so that information remains understandable. After the appointment, next steps, missing documents or deadlines can be reviewed.
The service does not replace medical, legal, tax or financial advice. Professional decisions remain with doctors, public authorities, tax advisers, banks, insurance companies or other responsible organisations. Kommunikationshelfer supports the communication process.
Medical appointments
Support during consultations, examinations, therapy discussions and follow-up questions. Symptoms, diagnoses, medication, recommendations and next steps can be discussed more clearly.
Employment agency and work-related topics
Support with career orientation, job placement, training, benefits, applications and required documents. The goal is to make requirements, dates and next steps clear.
German Pension Insurance
Communication support for pension matters, rehabilitation, reduced earning capacity, participation benefits, forms, notices and additional document requests.
Tax offices and tax advisers
Support in conversations about tax documents, deadlines, questions and procedures. Tax advice is provided by the tax office or adviser; Kommunikationshelfer supports understanding.
Banks and financial appointments
Support during meetings about accounts, documents, contracts, financing, powers of attorney or general banking matters. Information should be easier to understand and questions easier to ask.
Insurance companies
Help with conversations about contracts, claims, benefits, forms, evidence and correspondence. Clear communication is especially important when claims or benefits are involved.
Car dealerships, workshops and mobility
Support during purchase advice, service appointments, workshop visits, vehicle documents and follow-up questions. Costs, services and agreements can be understood more clearly.
Other appointments by arrangement
Other situations can also be supported when clear communication is important. The exact scope is clarified in advance.
Costs, funding bodies and private services
In some areas, costs may be covered by responsible funding bodies. This may be relevant for medical appointments, rehabilitation topics, participation services or certain public authority meetings. Whether funding is possible must be checked individually.
For other appointments, such as tax offices, banks, insurance, car dealerships or private matters, costs may apply. These costs are discussed transparently before the appointment, including possible flat rates, hourly rates or travel costs.
Who the services are for
The services are for people who need support in sign language or clear communication during important conversations. Relatives, medical practices, advice centres, institutions, companies and public authorities can also send an inquiry when a conversation should be prepared in a more accessible way.
If you are not sure whether support is suitable for your appointment, send a short inquiry with place, date, topic and the type of support needed.